Privacy Policy

This Privacy Policy describes the principles and practices that apply to the collection and use of personal information (defined below) that frequent traveller, Inc. ("frequent traveller," "we" or "us") collects from or through the frequent traveller website ("Website") from individuals ("user" or "you"). We will collect your Personal Information to provide you with the content, products and services that you request. We may use your Personal Information to understand how to better market our products to you. We will not share your Personal Information with third parties other than our service providers or in the course of our business with you, or in the event of a dispute, if required by law. We will take reasonable measures to protect the security of your Personal Information. We want to sell our products to you, but we do not want to annoy you. We provide numerous ways for you to limit our use of your Personal Information. You are entitled to a transparent relationship and you have the right to access and obtain correction or deletion of your Personal Information.

 

Information Collection:

Frequent traveller collects various types of information, including:

• Registered User: Who visits our website and shares their Name, Contact information, address and email.  If you wish to purchase products or services from the Website, receive our newsletter or other information, or participate in a Promotion, you become a "Registered User", and in this case, we collect your Personal Information.
• Order information: Products purchased, shipping details, and payment information. 
• Website activity: Browsing history, cookies, and device information. 
• Social media information: Publicly available information from social media if users share it with frequent traveller, if they are linked to your profile in our Website.
• Tracking Information: Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Website or not), which URL you next go to (whether this URL is on the Website or not), your computer or device browser information, and other information associated with your interaction with the Website
• Details of Website usage for analytics: How often you use our Website, which        content, pages and application screens you go to and which features you use, your use of     your account, when you are active on your account, devices used to access your account, country from which you access your account.
• If you purchase a product for delivery to a third party: If you purchase a product for delivery to a third party (e.g. as a gift), we also collect certain Personal Information of that third party. If you provide us with Personal Information of an individual, you represent and warrant that the individual does not object to our collection of his/her Personal Information for the purpose of delivering our product or service to him/her.
• If you contact us: We may keep a record of your Personal Information, the purpose of your contacting us, and our interaction with you if you contact us for any purpose.
• Offline: We may collect Personal Information from you offline, such as when you visit our stores, attend our exhibitions/shows etc., place an order over the phone or contact customer service.
• Other Sources: We may obtain Personal Information from affiliated entities, business partners, publicly available databases, and other independent third-party sources and add it to our contact database for marketing and sales purposes to combine it with other information that we have collected or obtained otherwise. We may also receive your Personal Information from social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties. In addition, if you elect to connect your social media account to your website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends' profiles.
• Third-party payment service: We may use a third-party payment service to process payments made through the Website. If you wish to make a payment through the Website, your Personal Information may be collected by such third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use and disclosure of your Personal Information.


This privacy policy also applies to data we collect from users who are not registered as members of this Website, including, but not limited to, browsing behaviour, pages viewed etc.

 

How We Use Personal Information

frequent traveller may use Personal Information we collect from and about you for a variety of business purposes, as presented below. We are committed to protecting and maintaining the privacy of your Personal Information. Therefore, we will process your Personal Information only in accordance with applicable law and this Privacy Policy. We and our services providers may use Personal Information:

- to respond to your enquiries and fulfil your requests, such as to complete your transactions and provide you with related customer service;
- to send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest;

- to personalize your experience on our services by presenting products and offers tailored to you and to facilitate social sharing functionality;

- Our Group, Subcontractors: We maintain the confidentiality of your personal data but may disclose it to any member of our corporate group, our personnel, or subcontractors as far as reasonably necessary for the purposes outlined in this Policy. This disclosure is based on the legal foundation of fulfilling our obligations under our contract with you or our legitimate interests in outsourcing specific functionality to subcontractors or corporate group members.

-Suppliers and Service Providers: We may engage various suppliers and service providers to operate our business.

- to allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules containing additional information about how we use and disclose your Personal Information;

- to validate your warrantee information;

- for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our products and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities;

- to prevent or investigate potentially prohibited or illegal activities, or to enforce the frequent traveller Website. We may disclose your personal information to third parties to enforce or apply the terms of agreements, investigate potential breaches, or protect the rights, property, or safety of us, our personnel, customers, or others. This disclosure is made based on our legitimate interests in ensuring our Website are used lawfully and in accordance with our policies, and in ensuring the rights of others are not negatively impacted by the use of our Website.


- to obtain statistical information, to understand how our Website is used, for research or product development, to measure interest in, or monitor the use of any product or promotions that we provide through the Website, to improve these products or promotions, and for the technical administration of the Website.

-We may include links to third-party functionality, apps, or websites. These third-party functions, apps, or websites have their own privacy policies, and we advise reviewing them. We do not assume any responsibility or liability for the privacy practices of such third parties, and your use of their website is at your own risk.

-Potential Acquirers or Investors: In the event of a merger, acquisition, or sale of all or part of        our business or assets, the personal data we hold may be shared. This sharing is based on the legitimate interests of us, our shareholders, customers, and other parties involved in a transaction, unless these interests are outweighed by prejudicial impacts on you. 


User Rights:

Right not to provide information – You can choose not to provide us with any Personal Information; however, for certain actions such as making a purchase, we can only complete them upon receipt of your Personal Information which you can later delete as provided hereunder.

Right to object to new uses of your Personal Information - If at any time we wish to disclose, or use your Personal Information for a new purpose other than as described in the last updated Privacy Policy, you have the opportunity to choose (opt out) whether your Personal Information may be used for the new purpose.

Accessing, Changing or Deleting Personal Information - Upon your request, we will provide you with information about whether we hold any of your Personal Information. If so, you may review, update, delete, restrict or correct the information you provided to us by:

(i) logging into your account and making the applicable changes; or

(ii) by requesting us to make such changes as indicated.

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

We endeavour to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you are a Registered User, we will deliver our written response to that account. If not, we will deliver our written response by mail or electronically, at your option.

At your request, we undertake to transmit, if necessary, your requests concerning your Personal Information to our services providers.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

We may also deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• debug products to identify and repair errors that impair existing intended functionality;
• exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• comply with any legal obligation;
• engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• make other internal and lawful uses of that information that are compatible with the context in which you provided it.

There may also be residual information that will remain within our databases and other records, which will not be removed.

Confidentiality

You further acknowledge that the website may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed Website, and you retain sole discretion to seek for discontinuation of such communications at any point in time.

 

Use Of Services By Minors

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18

 

Amendment

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be on the Website. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Website.

 

Consent Withdrawal, Data Download & Data Removal Requests

To withdraw your consent, or to request the download or delete your data with us for any or all our Website at any time, please email to customerservice@frequentraveller.in

 

Security

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted over the Internet.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login/OTP related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised. You can notify any suspicious activity via through an email to be sent to  customerservice@frequentraveller.in