You can contact us: 

• via the Contact form (Link) 
• by email to customerservice@frequenttraveller.in 
• or by phone at 9326605065, Monday to Friday from 11 a.m. to 6 p.m. 

You can contact our after-sales service either:

• via the Warranty form (Link) on our website, your request will be processed quickly and we will get back to you as soon as possible. 
• or by email at customerservice@frequenttraveller.in 

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To place an order on our Website(Link), you can browse our online catalogue, choose one or more items you wish to purchase and click on " Add to Cart " then " Place Order ". You will find all of your products in your cart.

 You can cancel or modify your order only before the scheduled shipment date, the next morning. 

You can cancel or modify an order by contacting us via the Return/ Replacement Form (Link)  

Depending on the configuration of each email service, some of the emails you receive from our website may end up in your " junk " or " spam " folder. 

If necessary, do not hesitate to write to us via the Contact form (Link) or contact us by telephone 9326605065, Monday to Friday from 11 a.m. to 6 p.m. 

Great idea! It's simple: just let us know the recipient's shipping address and any accompanying text you want to include with the gift package, such as " Happy Birthday !" We'll print and include your colourful greeting on an A4 sheet of paper in the package.

You can pay for your order by credit card. Payments are completely secure through our partners- UPI, Credit Card, NEFTetc.(Pay Gateway Link)

You can pay for your order by credit card. Payments are completely secure through our partners- UPI, Credit Card, NEFTetc.(Pay Gateway Link)

Have you placed an order on our website and the product doesn't match what you were looking for? You can return the product to us within 7 days. Upon receipt, and depending on the condition of the luggage, we will refund your order to the same a/c / through same method used at the time of purchase. 

Find all the information on this “Return / refund Policy (Link)” page. 

 Within 48 hours of confirmation of your payment via …(Shipping partner’s name)… (excluding holidays and weekends). You can track the status of your order by logging into your customer account. 

(Delivery partner’s Name)……..Your package can be delivered to your home, at collection point, or even your workplace. 

Delivery cost will be borne by frequent traveller.

At any time, you can track the progress of your order by logging into your account. 

If necessary, do not hesitate to contact us via the Contact form (Link), by email 9326605065, Monday to Friday from 11 a.m. to 6 p.m. 

 If your email and telephone number are correctly entered, a notification will be sent to you to inform about the status of your package.

Refer the Return/ replacement form(Link) on our website or email us on customerservice@frequenttraveller.in

Refer the return/ replacement form on our website or email us oncustomerservice@frequenttraveller.in

Refer the return/ replacement form on our website or email us on customerservice@frequenttraveller.in

Refer the return/ replacement form on our website or email us on customerservice@frequenttraveller.in

Refer the return/ replacement form on our website or email us on customerservice@frequenttraveller.in

it luggage- China/ Thailand 

frequent traveller-China/ India 

Departure- Thailand/ Vietnam/ China 

Jump-Thailand/ Vietnam/ China 

All elements appearing on our website- (texts, drawings, programs, photographs, names, logos, trademarks, intellectual works, databases, etc.) are frequent traveller’s property. 

Any reproduction, representation, modification, adaptation, distribution, and/or translation of any elements of the Website, in whole or in part, on any medium whatsoever (electronic, paper, etc.) is prohibited without the express prior authorization . 

Any use not expressly authorized constitutes a violation of copyright and an infringement . It may also constitute an act of unfair competition pursuant to the Civil Code and a violation of image rights and/or personality rights. 

Frequent traveller reserves the right to initiate civil and/or criminal proceedings against any person who does not comply with this prohibition. 

Our Products are backed by 1,3 and 5 years Manufacturer’s warranty. For details kindly, refer the Warranty Policy (Link) on our website. 

The United States isn't the only country to impose TSA locks! Several other airports have the right to search your luggage without your consent or prior notice. 

Here are the countries for which the TSA lock is mandatory: 

• UNITED STATES 
• Canada 
• Japan 
• Korea 
• Israel 
• New Zealand  

And soon other countries will join the list... so you might as well opt directly for a TSA code suitcase and simplify your future trip. 

All the materials (except Soft cases) are water-resistant. However, if you put your luggage in the shower rain, water will eventually seep in through the seams or zippers. 

So, if you get caught in the rain on your bike or while waiting for the bus, your things will stay dry, but if you stay in the pouring rain for too long, there's a risk of water getting in. 

Soft Shell Bags are not Water resistant. 

No washing machine! Simply clean the bag with a soft clean clothand mild soapy water.

Don't panic! Each company (airline, rail, sea, or road) is solely responsible for any damage to your baggage or its contents till the time the luggage is in their custody. In this event of damage, it is essential to file a claim, along with your travel documents with the company before leaving the airport, bus, ferry, or train station to be compensated.

This information is used solely for the purposes of our business relationship. Furthermore, as part of GDPR, which allows us to manage your data and automatically delete it after 1 year on our site. You will receive an automatic email after one year asking you if you wish to delete your customer account on our website, or if you wish to keep your account active.

No washing machine! Simply clean the bag with a soft clean clothand mild soapy water.

If you have forgotten your password to log in to your customer account, go to the login page and enter your email address, then click on " I forgot my password ". 

You will automatically receive a reset code by email. If you do not receive this email notification, please check your spam folder. 

If you cannot find this password reset request email, please send us a message via our contact form or contact number. 

You can unsubscribe by clicking the unsubscribe link at the bottom of the newsletter you received. You can also do this in youraccount . Please feel free to contact us about this if you encounter any problems, we are at your disposal!

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